We Stay On The Guard Of Your IT Perfection
Providing IT services for businesses is a process where you transfer the work on maintenance and support of the company's IT infrastructure (servers, workstations, computer network, peripheral devices) to the hands of our organization.
Entrusting core IT services to outsourcing or outstaffing is a great opportunity to ensure the stable operation of the entire information system of the company, even if you do not have the necessary staff in your company. In other words, you leave the care of your software, computers, servers, and network to specialists. Outsourcing is most prevalent in companies that do not specialize in IT but strive to prevent system failures and vulnerabilities.
Why we are awesome
Parcelcrown offers a modern approach to managing and organizing your IT Environment. We operate various control and monitoring systems capable of automatically monitoring functionality and detecting malfunctions in the work of servers, operating systems and applications, data transmission networks, network services, and IT teams. All such systems aim to meet the needs of the company's vital activities.
Superpower #1
Only innovative solutions.
We offer our customers the most innovative solutions that allow us not only to keep up with the deadlines but also to stay ahead of your competitors.
Superpower #2
For us, each client is unique. We work according to a proven methodology combined with an individual approach. We value every client.
Common questions
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Good specialists are not cheap, moreover, finding an adequate system administrator is quite a difficult task.
In addition, the specialist needs to be managed, directed, motivated, and sufficiently loaded. It is simply impossible to control the performance of the assigned tasks without having a clear idea of the technical side of his work. The uncontrolled work of the system administrator will one day lead to a critical situation that will not benefit your business.
If you entrust these tasks to a third-party company, you can be sure that specialists in their field are working with you, and in case of any important tasks, they will be performed professionally and with a complete understanding of the matter.
On the one hand, the costs of IT outsourcing may, in some cases, be somewhat higher compared to keeping your employee on staff. At the same time, in calculating the data, the company does not consider the hidden costs of auxiliary departments, namely, accounting, HR, legal, administrative and economic services, etc. It should also be noted that the maintenance of one employee is not enough. As a result, by making a full assessment of the cost of maintenance, hidden fees, and lost profits in case of downtime of IT systems during the absence of an employee on site and inability to cope with the current task, the benefits of IT outsourcing services become undeniable.
When ordering IT outsourcing, the customer receives other benefits that affect the quality of work. For example, instead of a couple of employees, it works with a team of specialists who can provide access to the best competencies, conduct expertise, the flexibility of IT services, and provide the customer with the opportunity to focus services on the core business.
- Qualified assistance in all matters related to IT infrastructure maintenance;
- SLA regulates the quality of work performance and service provision;
- Organizational and operational flexibility;
- Continuity of IT services;
- Effective management of IT infrastructure costs;
- There is no need to search and recruit personnel, check the specialist's compliance, training, and certification.
Many companies often face the fact that the manager does not have a clear description of the entire information system of the enterprise. It may seem like a minor oversight, but when the question arises of software or hardware failure, possible modernization, an expert opinion is needed to plan further steps.
In fact, any modernization and change implementation can be carried out only if there is a complete understanding of the existing state of the server and network equipment. Therefore, conducting an audit is a starting point allowing assess the current IT infrastructure objectively.
IT audit focuses on three different fields:
Audit itself: an evaluation based on criteria to publish a final report that includes agreed-upon measures for areas of non-conformance.
Consulting: a final report containing "observations and recommendations" will be produced after a criteria-based examination.
Advisory / Assistance: participation in various activities while utilizing our unique risk-based, control-oriented, facilitation, analytic, and synthesis capabilities.
First of all, it should be noted that the IT outsourcing model has its own control tools offered to the customer:
- SLA tool - it fixes IT outsourcing services and their quality parameters;
- Possibility of access to the reporting system online, informing the customer;
- The system of penalties in case of non-compliance with the SLA parameters, namely the fines the company pays to the customer in case of poor-quality service;
- In case of inconsistencies, the responsible person of the customer company may not sign the act of work performed, which leads to fines for poor-quality service.
Also, when providing comprehensive IT outsourcing services, it is possible to organize a control service that facilitates the interaction of the customer company with the contractor. It controls the outsourcer's activity. To manage the control service, the customer often installs an IT director.
Parcelcrown fully protects the interests of the customer. Signing the contract, an additional warranty, like a privacy agreement is included. Unfortunately, practice shows that the majority of confidential information leaks occur due to IT personnel's activities in the state of the customer company. In this case, we also apply additional security measures.