IT Support

IT Support service is designed to solve issues with computer equipment and the network as a whole. To ensure the operation of your IT system is at the proper level, and to prevent hardware and software failures, the most effective solution will be to invite a qualified specialist.

Hiring a professional company for maintenance and technical support of the IT system is a popular and promising solution for many businesses. In addition, outsourcing and outstaffing allow you to seriously reduce the costs of maintaining the IT department while ensuring the high quality of services and the stability of the operation of your equipment.

Why is Parcelcrown a perfect choice for conducting IT Support for you?

Reason to choose us

We provide IT Support service 24/7/365 and ensure uninterrupted operation of the IT infrastructure.

Reason to choose us

We ensure the protection against the loss of passwords and logins, databases and logs of CRM systems.

Reason to choose us

We are proud of 100% completed tasks, so all your requests will be satisfied.

What’s included?

Support for user workstations and peripherals;

Support for network and server IT infrastructure;

Support for enterprise-class systems and applications;

Support for external and internal communications;

Information Security;

Support for administrative services.

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Common questions

If you don’t found your question – please, contact us.

Why use a third-party company when I can hire a system administrator?

Good specialists are not cheap, moreover, finding an adequate system administrator is quite a difficult task.

In addition, the specialist needs to be managed, directed, motivated, and sufficiently loaded. It is simply impossible to control the performance of the assigned tasks without having a clear idea of the technical side of his work. The uncontrolled work of the system administrator will one day lead to a critical situation that will not benefit your business.

If you entrust these tasks to a third-party company, you can be sure that specialists in their field are working with you, and in case of any important tasks, they will be performed professionally and with a complete understanding of the matter.

Can you save ordering IT outsourcing?

On the one hand, the costs of IT outsourcing may, in some cases, be somewhat higher compared to keeping your employee on staff. At the same time, in calculating the data, the company does not consider the hidden costs of auxiliary departments, namely, accounting, HR, legal, administrative and economic services, etc. It should also be noted that the maintenance of one employee is not enough. As a result, by making a full assessment of the cost of maintenance, hidden fees, and lost profits in case of downtime of IT systems during the absence of an employee on site and inability to cope with the current task, the benefits of IT outsourcing services become undeniable.

When ordering IT outsourcing, the customer receives other benefits that affect the quality of work. For example, instead of a couple of employees, it works with a team of specialists who can provide access to the best competencies, conduct expertise, the flexibility of IT services, and provide the customer with the opportunity to focus services on the core business.

What are the benefits of IT outsourcing?

Qualified assistance in all matters related to IT infrastructure maintenance;
SLA regulates the quality of work performance and service provision;
Organizational and operational flexibility;
Continuity of IT services;
Effective management of IT infrastructure costs;
There is no need to search and recruit personnel, check the specialist's compliance, training, and certification.

When do you need an IT audit?

Many companies often face the fact that the manager does not have a clear description of the entire information system of the enterprise. It may seem like a minor oversight, but when the question arises of software or hardware failure, possible modernization, an expert opinion is needed to plan further steps.

In fact, any modernization and change implementation can be carried out only if there is a complete understanding of the existing state of the server and network equipment. Therefore, conducting an audit is a starting point allowing assess the current IT infrastructure objectively.

Which other services does IT audit provide?

IT audit focuses on three different fields:

Audit itself: an evaluation based on criteria to publish a final report that includes agreed-upon measures for areas of non-conformance.

Consulting: a final report containing "observations and recommendations" will be produced after a criteria-based examination.

Advisory / Assistance: participation in various activities while utilizing our unique risk-based, control-oriented, facilitation, analytic, and synthesis capabilities.

How to control the activity of the company providing the IT services?

First of all, it should be noted that the IT outsourcing model has its own control tools offered to the customer:

SLA tool - it fixes IT outsourcing services and their quality parameters;
Possibility of access to the reporting system online, informing the customer;
The system of penalties in case of non-compliance with the SLA parameters, namely the fines the company pays to the customer in case of poor-quality service;
In case of inconsistencies, the responsible person of the customer company may not sign the act of work performed, which leads to fines for poor-quality service.

Also, when providing comprehensive IT outsourcing services, it is possible to organize a control service that facilitates the interaction of the customer company with the contractor. It controls the outsourcer's activity. To manage the control service, the customer often installs an IT director.

How do you protect confidential information and prevent it from getting to competitors?

Parcelcrown fully protects the interests of the customer. Signing the contract, an additional warranty, like a privacy agreement is included. Unfortunately, practice shows that the majority of confidential information leaks occur due to IT personnel's activities in the state of the customer company. In this case, we also apply additional security measures.